ApplicationTerms and Conditions
1. Legal Notice
1.1. TOPii Fide Europe, S.L. (the «Company«) is a companyincorporated and existingunderthelawsoftheKingdomofSpain, withregistered office at Calle Velázquez 76, bajo izquierdo, 28001, Madrid, Spain and SpanishTaxIdentificationNumber B-01980382, whichisregistered in theMercantileRegistryof Madrid, volume 41110, folio 99, page M-728985. E-mail address: operations@topii.com.
More informationaboutthe Company can be found at https://topii.es.
1.2. The Company holdsallapplicablelicensestothe «TOPii» mobileapplication and the «TOPiiSpace» thatmay be availableoccasionally in variousthird-partyapplications. Theterm «Application» used in theseTerms and ConditionsshallrefertoboththeTOPiimobileapplication and theTOPiiSpacethatmay be availablefrom time to time onanythird-partyapplications. TheUser’s use ofsuchthird-partyapplicationsshall be governedbytheirterms and conditions, notwithstandingthatthe use oftheTOPiiSpaceincluded in suchthird-partyapplicationsshall be managedbytheseTerms and Conditions.
1.3. The Company holdsallrelevantauthorizations and agreementswiththirdpartiestooperatetheApplication.
2. SubjecttotheseTerms and Conditions
2.1. Theseterms and conditions (the «Terms and Conditions«), governthedownload and use oftheApplicationbytheUserthroughanydevice compatible withtheApplication, such as a smartphone (the «Device(s)«), and whichmusthaveminimum Android 11 versionorminimum iOS 16 version, and Internet connection.
2.2. FortheseTerms and Conditions, «User» meansany natural persondownloadingtheApplication.
TheApplicationprovidestheUserwiththeabilitytoaccess and use thefollowingservices (collectively, the «Services«): Exchange messages in text and imageformatswithotherusersofTheApplication.
3. Voluntarinessoftheregistration in theApplication
3.1 Registration in theApplicationisvoluntary.
3.2. Byregistering, theUser declares thatthey are awareofthefollowing legal texts and are boundbythem in thesameway as iftheyhadacceptedthembyhandwrittensignature:
a) TheseTerms and Conditions (includingthePrivacyPolicy, whichformspartoftheseTerms and Conditions)
3.3. WhentheUserregisters in theApplication, theirUserprofilewill be automaticallycreated in theApplicationlinkedtotheinformationenteredbytheUser (the «Profile«).
3.4. Therefore, beforeregisteringfortheApplication, theUsermustcarefullyreadtheseTerms and Conditions. IftheUserdisagreeswiththeabove, theyshouldnotregister in theApplication.
3.5. Likewise, theUserisrecommendedtoperiodicallyreadtheseTerms and Conditionsmayundergomodifications.
4. ApplicationDownload
4.1. Theapplicationwill be downloadedthroughthe Apple Store, Google Play, and Huawei Store (dependingonthedevice’soperatingsystem).
4.2. TheUsershall be responsibleforcheckingwhetherhisorherDeviceis compatible withtheApplication and configuringtheDevice. TheUsershallbearanydamageorharm, includinglossof data, thatthe use oftheApplication, includingitsdownload and installation, may cause totheUser’sDevice.
4.3. TheUsershallalso be responsibleforensuringthathisorherDeviceisconnected and has accesstothe Internet fordownloading and usingtheApplication and forthecostof Internet access.
5. Charges and commissions. Currencyofoperations and currencyexchange.
5.1. Positions and commissions
5.1.1. Notwithstandingthecostsofaccess and Internet connection, which in any case do notdependonthe Company, thedownloadingoftheApplication, as well as theregistration in thesame, are free ofcharge. The Company reserves therighttochargefordownloadingtheApplication and registeringwithit in the future, whichwill be notifiedtotheUser in advancebytheapplicableregulations.
5.1.2. The use oftheServicesissubjecttothepaymentofcommissions and fees, which can be consultedwithintheApplication in theeconomicconditions’ menu.
6. ApplicationRegistration
6.1. General aspectsrelatedtotheregistration in theApplication.
6.1.1. To use theApplication and accesstheServicesofferedthroughtheApplication, theUsermustfirstregister in theApplication. To do so, theUsermust (i) entertheidentificationinformationrequiredbytheApplication and (ii) accepttheseTerms and Conditions (includingthePrivacyPolicy, whichformsan integral partoftheTerms and Conditions.
6.1.2. WhentheUserregisters in theApplication: YourUserprofilewill be created in theApplicationlinkedtotheinformationenteredbytheUser (the «Profile«) and
6.1.3. TheUsermayhaveonlyoneProfile (linkedtoonlyonetelephonenumber). TheUsershall be theonlypersonauthorizedto use theirProfile.
6.1.4. TheUserisnotentitledtoregister in thename and onbehalfofany natural personotherthantheUserthemself, normaytheyprovideinformationofanyother natural personotherthantheUser, or use anyimage in respectofwhichthey do nothavethecorrespondingrightof use.
6.1.5. theUsermayalsonotprovideanyinformationcontainingwords, expressions, denominations, orimagesthat are rude orcontrarytolaw, morality, orpublicorder.
6.1.6. TheinformationenteredbytheUser in theApplicationmust be true, accurate, and current. TheUsershallensurethat he/shedoesnotentererroneous, false, orinaccurateinformation, and in case theUserdetectserrorsorinaccuracies, or in case ofchanges in theinformationpreviouslyentered, he/sheshallimmediatelymodify and updateitthroughtheApplication.
6.1.7. TheUsershall be liablefor and shallindemnify and holdharmlessthe Company and anythirdpartyfrom and againstanyliability, damages, penalties, surcharges, orlossesthatmayarisefromtheUserenteringanyinformationintotheApplication in contraventionoftheprovisionsoftheseTerms and Conditions.
6.1.8. Notwithstandingthepreceding, the Company shall be entitledtoauthenticate and verifytheinformationprovidedbytheUser, tomakeinquiriestothirdpartiesabouttheUser, and torequestanyotherinformationnecessaryforsuchauthentication and verification.
6.1.9. The Company may, at its sole discretion and at any time, withouttheUserbeingentitledtocompensation, denytheUser’sregistration, as well as restrictaccess, deactivate, suspend, ordeletetheUser’sProfiletemporarilyorindefinitely, if:
a) TheUserdoesnotpassthechecksoftheUser’sinformationthatthe Company has requestedorthatthe Company has carriedoutonitsaccountontheUser,
b) The Company detectsany error, inaccuracy, orfalsehood in anyinformationenteredbytheUserforregistration in theApplicationor
c) The Company detectsthattheinformationenteredis rude orcontrarytolaw, morality, orpublicorder.
The Company shallonly be obligedtodisclosetotheUserthereasonsfordoing so ifrequiredbylaw, in which case, the Company shallinformtheUserbeforehand and, ifthisisnotpossible, immediatelyafterward. In no case shallthereasons be communicatedtotheUserifthecommunicationofsuchinformationwould be compromisedforobjectivelyjustifiedsecurityreasonsorwould be contrarytoanyregulatoryprovision.
6.2. Requirementsto be fulfilledbytheUserwhenregistering in theApplication
6.2.1. ToregisterfortheApplication, theUsermustmeetthefollowingrequirements (notwithstandinganyotherrequirementsoutlined in theseTerms and Conditions).
6.2.2. Byregistering in theApplication, theUserexpresslyacknowledges and warrants that:
a) They are natural and act as a consumer and user.
b) You are at least 18 yearsofage, or legal age, in the country or place ofresidenceoftheUser, oriflegallyincapacitated, thatyouhavetheconsentofparents, guardians, or legal representatives forthe use oftheApplication.
c) That: (i) itsdomicileisnotlocated in anyofthecountriessubjectto embargo bytheUnitedStatesorconsideredbytheUnitedStates as anentitythatsupportsterrorism; and (iii) thatitisnotpartofanylistofprohibitedentitiesoftheUnitedStates.
d) Thatyoupreviously and expresslyaccept and acknowledge, withoutlimitation, theentirecontentsoftheseTerms and Conditions and theprivacypolicyfortheprocessingof personal data relatingtotheServices (the «PrivacyPolicy«), which can be foundhere: www.topii.es/politicas-de-privacidad.html.
e) ThatthemobiletelephonenumberassociatedwithyourProfileis a numberownedbyyou, whichyou are entitledto use (oryou are fullyauthorizedtooperatebytheownerofthetelephonenumber), and whichisunderyour control, linkedtotheDevice (i.e., which SIM cardorequivalentisinstalled in theDevice) and in operation; and whichwillremain so at all times so long as themobiletelephonenumberisassociatedwithyourProfile.
f) Thatitisnotincluded in listsofsanctionedpartiesor similar, norsubjecttorestrictionsimposedbyembargoes.
6.2.3. The Company shallnot be liablefortheregistrationof a Userwhodoesnotcomply (in wholeor in part) withanyoftherequirements set forthabove, norforanyactionsthatsuchUsermaytake in use oftheApplication, and in particular, butnotlimitedto, theactionsofanyminororlegallyincapacitatedperson, norforthe use bytheUserofanyMeansofPaymentthattheUserdoesnotown, isnotvalid and isnotcurrent, oranyotherfraudulent use oftheMeansofPayment.
TheUsershall be liablefor, indemnify, and holdharmlessthe Company and anythirdparty (includingtheMerchants) from and againstanyliability, damages, penalties, surcharges, orlossesarisingfromthepreceding.
6.3. ApplicationRegistrationProcess
6.3.1. WhenregisteringfortheApplication, theUsermustentertheidentificationinformationrequiredbytheApplication and acceptthepresentTerms and Conditions (includingthePrivacyPolicy).
6.3.2. TheUsermayalso, ifthey so wish, permitthefollowingprocessingoftheir data:
IfyouwanttheprovisionofthedifferentservicesofferedbytheApplicationto be personalizedaccordingtoyourgeographical position (geolocationpermissions).
Ifitallowstheprocessingofbiometric data totrainthe facial verificationalgorithm and securityoftheApplication.
Ifitallowsthesendingofcommercialcommunicationsfromthe Company and thirdparties, personalizedbasedontheUser’sprofile.
6.3.3. TheUserwillthenreceivean SMS with a one-time use codeonthecellphonenumbertheyprovided at registrationtoverifythecellphonenumber, activatetheProfile, and (ifapplicable) the E-moneyAccount. IftheUserdoesnotgivethecellphonenumber, theregistrationcannot be completed (and theUserwillhavetostarttheregistrationprocessagainiftheywishtoregister).
6.3.4. TheUsermustenteralltheidentification data requiredbytheApplicationtoregister and followtheprocessrequestedbytheApplicationtoidentifythemself. ThedifferentregistrationscreensoftheApplicationwillindicatewhich data are optional and which are mandatorytoregister.
6.3.5. TheUserwillneed a six-digitnumericpassword (the «Password«) toregister. TheUsershallhavetheoptiontochoose and indicatehis/herPassword and configure theApplication so thatthenumericPassword can be replacedbyother alternative meansofauthorization (fingerprintrecognition, facial recognition).
6.3.6. TheUsershallchoose, use, and keephis/herPassword (as well as anyinformationprovidedbythe Company in case he/sheforgetshis/herPasswordtorecoveraccesstotheUser’saccount) confidentially, makingdiligent and lawful use ofthesame, withoutdrivingthemavailabletothirdparties. In thisregard, theprovisionsoftheclause «Security Rules and Profile Lockout» oftheseTerms and Conditionsshallapply.
7. ModificationofUserInformation
7.1. IftheUser switches to a new Device (compatible withtheApplication), and providedthattheykeepthesamecellphonenumberpreviouslyassociatedwiththeirProfileonthe new Device, theUsermaykeeptheirProfile and retrievetheirassociatedinformationonthe new Device, bydownloadingtheApplicationonthe new Device and followingtheinstructionsoftheretrievalprocess.
7.2. TheUsermaychangetheirProfileinformation, add and deletetheirMeansofPayment, modifytheirtelephonenumberthroughthecorrespondingsectionoftheApplication, and followtheinstructionsoftheprocessindicatedbytheApplication.
7.3. Tomodifytheinformation, Usersmay be requiredtovalidatethecorrespondingmodificationusingtheirverificationcode, whichtheywillreceiveat thatmomentvia SMS onthetelephonenumberassociatedwiththeUser’sProfile.
7.4. IftheUserforgetstheirApplicationPassword, theymayrecoveritthroughtheApplication. TochangeorrecoversuchPassword, the Company willrequesttheUser’sverificationcode, whichwill be senttotheUser’s e-mail address at that time.
8. Safety rules and profilelocking
8.1. Safety standardsto be compliedwithbytheUser
8.1.1. Observingthefollowing safety rules to use theServiceswithoutriskisessential.
8.1.2. TheUserisobligedtosafeguardtheirDevice, Devicesecuritykeys, PasswordoftheirProfile in theApplication, bank and electroniccard, periodofvalidityofthesame and code, bank and electronicaccount, anyothersecuritykeyforthe use oftheApplication, the Electronic Money Account and theMeansofPayment, and thecodesorreferencenumbersgeneratedforthe use oftheServices (tomakethepayment and withdrawalof cash and forthecollectionofmoneybytheRecipient), tomaintaintheirconfidentiality and avoidtheirunauthorized use.
8.1.3. Forthispurpose, theUsershall (butnotlimitedto):
Always set theDeviceunlockpassword.
Always store yourDevice in a safe place, outofsightofotherpeople, whenyou do notneedit.
Do not use theServiceswhenyouknoworsuspectthatthesituationisnotsecure (forexample, wifi networksthat are publicorwithout a password);
WhenusingtheDevice, stayalert, do not be distractedoraccepthelpfromanyonewhenenteringpasswords and keys, and position theDevice so that no one can seethescreenwhenusingtheApplication.
Do notgivetheDevicetoanyone, and removetheApplicationfromtheDeviceifyouprovideitto a thirdpartyforrepairorotherwise;
ChoosePasswords, accesskeys, and anyothersecuritykeysrequiredforthe use oftheDevice, theApplication, theServices, and theMeansofPayment, which are noteasytoguess; do notwritethemdownanywherenordiscloseorshowthemtoanyone (noteventoemployeesofthe Company orthe Merchant, familyorfriends, business representatives oremployeesofyourfinancialinstitutionorpaymentserviceprovider).
NottodelivertoanyonethecodesgeneratedbytheApplication once the use oftheServices has beenrequested.
Use antivirus software fromreputablemanufacturersonyourdevice.
Constantlyupdate and use thelatestversionoftheApplication.
Do notroottheDevice, as itmakesit more vulnerable tomaliciousprograms and couldcompromisethesecurityoftheoperationsperformedthroughtheApplication.
8.1.4. IftheUserbecomesawareorsuspectsthatsuchconfidentiality has beenaltered, as well as in theeventofloss, theft, robberyortheftormisuseoftheDevice, theApplication, ortheMeansofPayment, orifanyincidentorfailureoccursthatcouldcompromisesecurity, theUsermustchangetheirPasswordorsecuritykeys and notifythe Company and requestthe Company to block theiraccount as soon as theybecomeawareofit, withoutunduedelay and, in any case, within 24 hoursfromthe time theybecomeconsciousofit.
8.1.5. TheUsershallprovidethe Company with a copyoftherelevantcomplaint, ifrequiredbythe Company, and cooperatewiththe Company tohelpinvestigateanyillegalactionsrelatingtotheUser’sProfile.
8.1.6. TheUsermayalsorequestthe Company tounblockhis/herProfile, undertheUser’sresponsibility, whoshallexonerate and holdthe Company harmlessfromanyliabilityforthis. Unblockingshall be carriedoutbythe Company free ofcharge.
8.1.7. Forthepurposesoutlined in thisclause, theUsermaycommunicatewiththe Company throughthefollowingchannels:– operations@topii.com.
8.1.8. Ifthe Company considersthatthere are objectivelyjustified cases in whichtheUser’sbehavioris indicative ofan irregular, fraudulent, illicit, orillegitimate performance oftheServices, theApplication, ortheMeansofPayment, the Company maybringittotheattentionoftherelevantnationalauthority, underthetermsestablished in thelegislation in force.
8.1.9. Theprecedingshall be withoutprejudicetotheUser’sobligationstocommunicateanyincidentdetectedtothecompetentauthorities. Accordingtotheapplicablelegislation and, ifappropriate, itstelecommunicationsprovider, theterms and conditionssubscribedbytheUserwiththecorrespondingcounterparty.
8.2. BlockingoftheProfilebythe Company
8.2.1. The Company reserves therightto block, keepblocked, and refusetounblocktheUser’sProfileforobjectivelyjustifiedreasons, such as securityincidents, suspicionoffraudulent, illegal, unlawful, illegitimate, oranyother use contrarytotheseTerms and Conditions, tocomplywithcurrentlegislation, etc.
The Company shallonly be obligedtodisclosetotheUserthereasonsforthis, ifrequiredbylaw, in which case, the Company shallinformtheUserbeforeblockingordenial and, ifthisisnotpossible, immediately after that. However, in no case shallthereasons be communicatedtotheUserifthecommunicationofsuchinformationwould be compromisedforobjectivelyjustifiedsecurityreasonsorcontrarytoanyregulatoryprovision.
The Company willcontacttheUserby email ortelephone in case ofsuspectedfraud, actual fraud, orsecuritythreat.
8.2.2. BlockedProfilesmay be unblockedbythe Company whenthereasonsfortheblockingceasetoexist.
8.2.3. TheblockingoftheUser’sProfile, temporarilyorindefinitely.
9. Use oftheApplicationbytheUser
9.1. Bydownloading and registeringontheApplication, the Company grantstheUser a limited, temporary, non-exclusive, personal, non-sublicensable, revocable, and non-transferablelicensetoaccess and use theApplicationsolelybytheTerms and Conditions and exclusivelyforthe use oftheServices. Use oftheApplicationforanyotherpurposenotpermittedundertheseTerms and Conditionsisprohibited. Itwill be consideredaninfringementoftheCompany’sintellectual and industrial propertyrights and theseTerms and Conditions.
9.2. Theaccess, navigation, and use oftheApplicationistheresponsibilityoftheUser, wherebytheUseragreestodiligently, faithfully, and lawfullycomplywiththeTerms and Conditions, theapplicablelegislation, and anyadditionalinstructionsprovidedbythe Company oritsauthorizedpersonnel, aboutthe use oftheApplication and itscontent, theMeansofPayment.
9.3. In particular, bywayofexamplebutnotlimitation, theUseragreestorefrainfrom:
a) Having more thanoneProfile, using a false, fraudulent, oralteredidentity, oroperatingoralteringotherUser data, includingthe use ofinformation (telephonenumbers, e-mails, addresses, identification data, bankaccounts, electronicmoneyaccounts, MeansofPayment, etc.) that do notbelongtotheUserorthat are temporary.
b) Reproduce, copy, capture, capture, download, distribute, exploit, alter, change, modify, block, overwriteoradapttheApplicationoritscontents, decompile, reverse engineer, reformatordisassembletheApplication, employsoftware mechanismsor scripts in connectionwiththe use oftheApplication, oraccess, monitor orcopycontentorinformationfromtheApplicationusing robots, spiders, scrapersorotherautomatedor manual means.
c) AttempttoscanorcheckthesecuritysettingsoftheApplication, circumvent, bypass, orviolatethesecurityoridentificationmeasuresoftheApplication, or robot exclusionprotocol, and access, employanonymizingproxiestoconnecttotheApplication, orattempttoaccess servers oraccountstowhichtheUserdoesnothaveaccess.
d) Engage in anyconductthatcoulddamage, impair, disable, interferewith, alter, orinterruptthe regular use orproperfunctioningoftheApplication, thefunctionsoftheApplication, theServices, oranypartoftheApplication, as well as the servers ornetworksusedfortheavailabilityoftheApplication, includingwithoutlimitation, theintroductionofviruses, wormsorotherharmfulormaliciouscontent, attemptstooverload, saturate, floodor spam.
e) ResellorreuseyouraccesstotheApplication and theServices, use themforcommercial, business, orprofessionalpurposes, orpromoteservicesthatdirectly compete withthebusinessactivitiescarriedoutbythe Company oranycompanyofitsbusinessgroup.
f) Deep-linkingorhyperlinkingtoanypartoftheApplicationorusinganymaterials, information, and contents in a mannerprohibitedbytheTerms and Conditions.
g) Engage in anyconductthatmayharmtheinterests and rights, orthegoodreputation, ofthe Companyoranyotherthirdparties.
9.4. TheUserissolelyresponsibleforcompliancewiththeobligationsof a fiscal and taxnature and, in general, administrative, which, ifany, are attributabletothem as a resultofthe use oftheApplication and theServices.
9.5. TheUserisaware, manifests, and voluntarilyacceptsthatusingtheApplication and theServicesis at theUser’sownrisk and undertheUser’s sole responsibility.
9.6. TheUserreleases and shallindemnify and holdharmlessthe Company and anythirdpartyagainstanyliability, damages (includingconsequentialdamages and lostprofits), charge, liability, loss, penalty, penalty, surcharge, loss, interestor expense (includingcosts and fees ofattorneys, solicitors, bailiffs, auditors, accountants, experts, surveyorsorotherprofessionals) thatmayariseforthem as a resultoftheUser’sbreachoftheTerms and Conditions, accountants, experts, surveyorsorotherprofessionals) thatmayariseforthem as a resultoftheUser’sbreachoftheTerms and Conditionsand anylaworthirdpartyright, or as a resultoftheUser’s use oftheApplication, itscontentortheServices.
10. Responsibilitiesofthe Company
10.1. TheApplication, itscontent, and theServices are madeavailablebythe Company totheUser (subjecttotheseTerms and Conditions) onan «as is» and «as available» basis.
10.2. The Company doesnotguaranteethepermanentavailability and continuityoftheApplication, itscontent, ortheServices, whichmay be interrupted, unavailable, orfaildueto causes externaltothe Company.
10.3. The Company shallnot be liableforthefollowing, withoutprejudicetothe non-exhaustive list and anyotherexemptionscontained in theTerms and Conditions:
a) InfringementbytheUserofthe industrial and intellectualpropertyrightsofthe Company orthirdparties, as well as infringementoftheUser’s industrial and intellectualpropertyrightsbythirdparties.
b) Foranydamageorlossof data causedtotheUser as a consequenceofthe standard orabnormalfunctioningofthesearchtools, oftheorganizationorlocationofthecontents and accesstotheApplication, and, in general, oftheerrorsorproblemscreatedduringthedevelopmentorinstrumentalizationofthetechnicalelementsthattheApplicationor a programprovidestotheUser.
c) Foranycontent, information, oropinion in theApplication, includingthosepublishedbyotherUsers, as well as forthecontentsofthose sites thattheUsermayaccessfromthe links orhyperlinksincluded in theApplication (whetherornotauthorized), regardlessofwhethertheyoriginatefromtheUserorthirdparties, as well as fortheirlackofhonesty, integrityorupdating.
d) Theacts and omissionsofthirdpartiesand otherUsers, regardlessofwhethertheyhave a contractual relationshipwiththe Company.
e) Access totheApplicationby a minororlegallyincapacitatedperson, beingtheresponsibilityoftheparents, guardians, or legal representatives toadequately control theactivityoftheminororincapacitatedperson in their care ortoinstallanytooltopreventthe use ofthe Internet toavoidaccesstomaterialsorcontentnotsuitableforthem, as well as theprovisionof personal data withouttheirauthorization.
f) Errors and delays in theaccesstotheApplicationbytheUserwhenenteringtheir data in thecorrespondingform, thedelayorimpossibilitytoreceiveanyinformationdisplayed in theApplication, oranyotheranomalythatmayarisewhentheseincidents are duetoproblems in the Internet access, tothirdpartiesoutsidethe Company, or as a consequenceofanexceptional cause oranyotherunforeseeablecontingencybeyondthegoodfaithofthe Company.
g) Fortheprovisionofservices and suppliesofthirdparties, includingtransportthroughtelecommunicationsnetworks, reliability, quality, continuity, and operationthatdoesnotcorrespondtothe Company directly.
h) Errors and incidentsmayarise in communications, theirelimination, or incomplete transmissionssincethe Company cannotguaranteethattheApplicationwillalways be operative.
i) Forthelossofinformation and damagescausedtotheUserorthirdpartiesbycomputerviruses, worms, oranyotherharmfulelementorexternalagentthatthirdpartiesmaydeposit in theApplicationortheelectronicdocuments and files housed in thecomputersystemoftheUserorthirdparties.
j) Errors and damagescaused in theApplicationbyinefficientorbadfaith use byanyUser.
k) Failureofthecellphone, e-mail, orMeansofPaymentprovidedbytheUsertothe Company throughthecorrespondingformsoranyotherproblems in theinformationprovidedbytheUser.
l) FailuretocomplywiththeCompany’sobligationsoutlined in theseTerms and Conditions, whensuchfailureiscausedbytheCompany’scompliancewith a legal obligation, orwhensuchfailureiscausedby causes beyondtheCompany’s control (i.e., errors and operationsnotperformedorperformed late forreasonsattributabletothirdpartiesotherthanthe Company, forcemajeureorunforeseeablecircumstances).
m) Discrepanciesthatmayarisebetweentheversionofitsprinteddocuments and theelectronicversionofthesamepublished in theApplication.
n) The use, content, and operationofthird-partyapplications in whichtheTOPiiSpacemay be integrated, exceptsolelyconcerningtheTOPiiSpace and theServicesoffered in theTOPiiSpacebytheseTerms and Conditions.
10.4. As far as possible, the Company undertakesto:
a) Tosolvetechnicalproblemsthatmayarise and toofferthenecessarysupporttotheUsertoreach a quick and satisfactorysolutiontotheincidents; and
b) Adoptthenecessarymeasurestoguaranteethesecurity and privacyoftheApplication. The Company shallnot be liablewhenadoptingtherelevantsecuritymeasures; externalagentshaveviolatedthese.
10.5. Withoutprejudicetoanyotherrightsofthe Company set out in theseTerms and Conditions, the Company reserves theright, at its sole discretion, and withouttheUserbeingentitledtoanycompensationtherefor, to:
a) ModifytheTerms and Conditions, theconditionsofaccesstotheApplication, and thestructure, information, content, Services, ormaterialsoftheApplication.
b) Interruptaccess and temporarilysuspendtheApplicationwithout prior noticetotheUserfortechnical, security, control, maintenance, oranyotherreason.
c) Block, restrict and removethe use ofcontententeredbythirdpartiesorbytheUserhimselfthatisunlawful, fraudulent, orotherwise in violationofapplicablelaws, morality, orpublicorder.
d) Deny, prevent, restrict, limit, orprohibitaccesstotheApplication, disableordeletetheProfile, and suspend, cancel, orterminatetheprovisionoftheServicestoanyUserwhofailstomakelawful, honorable, ordiligent use oftheApplication (including, withoutlimitation, use oftheApplicationwithoutcomplyingwiththeTerms and Conditions. The Company reserves therighttotakeappropriate legal actiontopreventsuchconductor as a consequence.
11. Resolution
11.1. CancellationoftheProfilebytheUser
11.1.1. TheUsermayterminatetheTerms and ConditionsbyunsubscribingfromtheirProfile in theApplication at any time, throughthemeansestablishedforthispurpose in theApplicationitself, free ofcharge.
11.1.2. ThecancellationoftheProfileshallimplythelossbytheUserofalltheinformation and contentstored in alltheApplications in whichtheUser has registeredhis/herProfile (althoughtheUsermaydownloadhis/her data beforeproceedingwiththecancellation), notwithstandingthatthe Company shallkeepsuchinformationdulyblockedbythe legal regulations, as outlined in thePrivacyPolicy.
11.2. Resolution at theinitiativeofthe Company
11.2.1. The Company mayterminatetheseTerms and Conditions and cancel theUser’sProfileimmediately at any time: (i) in case theUserbreachestheseTerms and ConditionsortheTerms, (ii) forsecurityreasons, (iii) in case ofreasonablesuspicionoffraudulent, unauthorizedorillegal use, and (iv) ifprovidedbyapplicablelaworanyotherprovisionoftheseTerms and Conditions.
The Company shallonly be obligedtodisclosetotheUserthereasonsforthis, ifrequiredbylaw, in which case, the Company shallinformtheUserbeforeblockingordenial and, ifthisisnotpossible, immediately after that. However, in no case shallthereasons be communicatedtotheUserifthecommunicationofsuchinformationwould be compromisedforobjectivelyjustifiedsecurityreasonsorcontrarytoanyregulatoryprovision.
11.2.2. The Company reserves therighttoremovetheApplication and theServices, in wholeor in part, unilaterally and without cause, with a minimumnoticeoftwo (2) monthswhentheterminationoccurs.
11.2.3. Theprovisionsofthisclauseshall be withoutprejudicetotheprovisionsofotherclausesoftheseTerms and Conditions.
11.3. Executionofoperations and liability in case ofcancellation
11.3.1 ThecancellationoftheTerms and ConditionsbyeitherpartyshallnotpreventtheexecutionofpaymenttransactionsauthorizedbytheUserbeforethecancellationoftheseTerms and Conditions, norshallit relieve theUserofanyliabilitiesthatmayhavearisenbeforethecancellation.
12. Intellectual and industrial propertyrights
12.1. BydownloadingtheApplication, the Company grantstheUser a free, temporary, non-exclusive, personal, and non-transferablelicenseto use theApplicationsolelybytheTerms and Conditions and the GPS PayWalletServiceTerms and Conditions and onlytooperatetheServices. Use oftheApplicationforanyotherpurposeisprohibited and will be consideredaninfringementofintellectual and industrial propertyrights.
12.2. Access totheApplicationdoesnotconferupontheUseranyrightorownershipoveranyintellectualor industrial rightnotexpresslygranted in theprecedingclause.
12.3. TheUseracknowledges and agreesthattheelements and rightsofintellectualor industrial propertytowhichit has access and that are relatedtotheServices and theApplication, orcontainedtherein (such as, butnotlimitedto, thenameTOPii, theTOPii logo, theServices, theTOPiiwebsite, theApplication, thecontent and elementsoftheApplication, as well as theorder and structure as presented in theApplication, and anyothercopyrights, patents, patents, mixed, figurative orwordmarks, tradenames, designs, logos, distinctivesigns, trademarks, tradenames, designs, logos, logos, distinctivesigns, and anyotherintellectualor industrial propertyrights, as well as theorder and structure as presented in theApplication, and anyothercopyrights, patents, mixed, figurative orwordmarks, tradenames, designs, logos, distinctivesigns, symbols, images, audio files, color combinations, software, sourcecodes and anyotheranalogousrights (the «Intellectual and Industrial PropertyRights«), belongexclusivelytothe Company, whichistheownerofallthe industrial and intellectualpropertyrightsderivedtherefrom, orthe Company has allthepertinent and necessarylicenses and/orauthorizationsfromtheownersofsaidintellectual and industrial propertyrights, tomake use ofthesame; and they are, in any case, protectedbytheapplicablelegislation in force.
12.4. TheUser, as well as anyotherthirdparty, isnotallowedtocopy, modify, alter, reproduce, publish, communicate, distribute, sell, transfer, reverse engineer, create derivative works, orexploit in anyotherway, in wholeor in part, theIntellectual and Industrial PropertyRights.
12.5. The Company reserves therighttomakesuchmodifications and improvementstotheApplication and its software as itdeemsappropriate, at any time and without prior notice, evenwhenthechanges and improvementsmayoriginatefromsuggestions, ideas, orcontributionsfromtheUser. Suchmodifications and improvementsshallbecomethepropertyofthe Company.
12.6. The Company reserves therightto use judicial remedies oranyothertypeofrecoursetowhichitisentitledagainstanyviolationorinfringementofIntellectual and Industrial PropertyRights.
13. Personal data
13.1. TheUser’s data will be processedbyRegulation (EU) 2016/679 of 27 April ontheprotectionof natural personsabouttheprocessingof personal data and the free movementofsuch data, OrganicLaw 3/2018 of 5 Decemberontheprotectionof personal data and theguaranteeof digital rights, and otherapplicableregulationsontheprotectionof personal data.
13.2. Thefollowingisincludedbelow, forinformationpurposes, theessentialinformationregardingtheprocessingoftheUser’s data collectedthroughtheApplication
| Responsible | TOPii Fide Europe, S.L. (the «Company«). |
| Data collected | Identification data, contact data, data relatedtodocumentationprovingidentity, biometric data, data derivedfromtheoperationscarriedoutthroughtheApplication, fromthe use oftheApplication and theServices, fromtheMeansofPayment, ApplicationPasswords, fromtheDeviceonwhichtheApplicationisinstalled, geolocation. Theconsequencesofnotprovidingthem are indicated in thePrivacyPolicy. |
| Purposes | Manage and verifyregistration and accesstotheApplication, providetheServices and monitor compliancewiththeTerms and Conditions, provideinformationtotheUser, managetheoperationoftheApplication. ImprovementoftheApplication and theServices, improvementoftheUser’sattention, improvementofsecurity, avoidanceoffraud, riskassessment, analysisofthe use oftheApplication. Use ofanonymizedbiometric data toimprovetheApplication and use ofgeolocation data. Profiling. Sendingcommercialcommunicationsofourproducts and services, as well as products and servicesofthirdparties. |
| Legitimation | Theformalization and correctexecutionoftheTerms and ConditionsgoverningtheService and the use oftheApplication. Thesatisfactionofthelegitimateinterestofthe Company. Thefulfillmentof legal obligationsbythe Company. TheexpressconsentoftheUserconcerningeachofthepurposesthatrequireit. |
| Addressees | The Company and itsgroupentities. OtherrecipientsfortheproperprovisionoftheServices. Control bodiesorauthorities, publicadministrations, competentbodiesorcourts. Thirdpartiesforsendingcommercialcommunications. |
| Rights | Access, rectification, deletion, limitation, opposition, portability, withdrawalofconsent and notto be subjecttoautomateddecisions. YoumayexercisetheserightswiththeCompany’s data protectionofficer at dpo@topii.comor at theCompany’sregistered office. |
In relationtoaccesstothecontactlist, weinformyouthatthisoccurstoimproveyourcommunicationexperience, and therefore, wecollect and processtheinformationonthelist. Thisallowsustoidentifywhichcontacts are alreadyusingTopii, makingiteasierforyoutocommunicatedirectlyvia chat withthem. Contactlistinformationisprocessedsecurely and we do not share itwiththirdparties. Verificationis done internallytoensureyourprivacy and thatofyourcontacts. Youracceptanceimpliesyouragreementtotheprovisionsofthisclause.
13.3. For more information, the complete PrivacyPolicy can be foundhere: https://www.topii.es/politicas-de-privacidad.html.
13.4. ThePrivacyPolicyis integral totheseTerms and Conditions. WerecommendtheUserreadthePrivacyPolicycarefully, whichexplainshowyour data will be processed.
13.5. Registration and use oftheApplicationshall be subjectto prior acceptanceofthePrivacyPolicy.
14. Cookies
14.1. Downloading and usingtheApplicationmayinvolvethe use of cookies. The Company providestheUserwith comprehensive and transparentinformationonthe use of cookies usingthe «Cookies Policy,» which can be consultedhere: https://www.topii.es/politicas-de-privacidad.html.
14.2. The Cookie Policyis integral totheseTerms and Conditions.
15. Linked links
15.1. TheUser and, in general, anythirdpartywishingtoestablish a technicallinkingdevice (whether links orhyperlinks, links orbuttons) fromyour site (web, application, or similar) totheApplicationorfromtheApplicationtoyour site (the «Links«) mustobtain prior writtenauthorizationfromthe Company.
15.2. The Company isnotresponsiblefor data processingbythirdpartieswhoestablish Links totheApplicationorthoseresponsibleforsendingUserstotheirwebsitethrough a Link in theApplication.
15.3. TheestablishmentoftheLinkdoesnotimplytheexistenceof a relationshipbetweenthe Company and theownerofthe site thatestablishestheLink (unlessthecontractisexpresslyspecified in theseTerms and Conditions), and in any case, neitherdoesitimplytheacceptanceorapprovalofitscontents and servicesbythe Company. The Links maynot be considered a recommendation, sponsorship, ordistributionbythe Company oftheinformation, products, and servicesor, in general, contentsownedbythirdparties, offeredbythem, ordisclosedbythem in anyform.
15.4. The Company assumes no responsibilitywhatsoeverforthecontents, commercialactivities, products, and servicesthatmayappearthrough Links, directlyorindirectly, in theApplication. The Company isnotresponsiblefortheresultsobtainedthroughsuch Links orfortheconsequencesarisingfromtheUser’saccesstosuch Links.
15.5. The Company reserves therighttoprohibitorturn off any Link totheApplication, especially in the case ofunlawfulactivitiesorcontentofthe site wherethe Link isincluded.
16. ModificationofTerms and Conditions
16.1. The Company reserves therighttomodify, in wholeor in part, anyaspect, essentialornot, oftheTerms and Conditions, at itsdiscretion, at any time: (i) generally, uponnoticetoUsers at leasttwo (2) monthsbeforethe time whenthemodificationbecomeseffective, or (ii) ifthemodificationisunequivocally more favorable totheUser, immediately.
16.2. ThecurrentversionoftheTerms and Conditionsispublishedfrom time to time and fromthe time ofpublication in theApplication.
16.3. IftheUserdoesnotacceptthemodifications, theUsermustensurethatthey cancel theirProfilebeforetheentryintoforceofthechanges (byunsubscribing, free ofcharge, throughtheApplication). TheUserisdeemedtoacceptthemodificationsifthey do not cancel theirProfilebeforetheentryofthechangesintoforce and iftheUser uses theApplication after theTerms and Conditionshavebeenupdated.
16.4. Consequently, theUsermustperiodicallyreadtheTerms and ConditionsavailablethroughtheApplicationto be awareofanychanges, as they are bindingontheUserfromthemomentoftheirapplication.
16.5. TheUsermayrequestfromthe Company theTerms and Conditions in force, whichthe Company willsend free ofchargetotheUsertothe e-mail addressassociatedwiththeUser’sUserProfile. IftheUserrequeststhatthey be shippedbyanyothermeans (including, ifapplicable, bypaper), the Company maychargetheUser, ifappropriate, thecostscorrespondingtothesending, whichshall be reasonable and commensuratewiththecosts borne bythe Company.
17. Waivers and nullity
17.1. No waiverbythe Company ofanytermorconditionoutlined in theTerms and Conditionsshall be deemed a furtherorcontinuingwaiverofsuchtermorconditionoranyothertermorcondition.
17.2. IfanypartoftheTerms and Conditionsbecomesinvalid, illegal, orunenforceable, thisshallnotaffectthevalidityoftheremainingTerms and Conditions, whichshallremain in full force and effect.
18. Assignment
18.1. The Company mayassignallorpartofitsrightsundertheTerms and Conditions and theServicesupon prior writtennoticetotheUser at leastsixty (60) daysbeforetheassignmentbecomeseffective. AnysuchassignmentisexpresslypermittedbytheUser’sacceptanceoftheseTerms and Conditions.
18.2. TheUsermaynotassign, in wholeor in part, toanythirdpartytherights and obligationsoftheUserarisingfromtheTerms and Conditions.
19. ApplicableLaw and Jurisdiction
19.1. TheseTerms and Conditions, and anycontroversy, dispute, orclaimarisingoutoforrelatingtothem, shall be governedbythecommonlawofSpain.
19.2. Anycontroversy, dispute, orclaimarisingoutoftheseTerms and ConditionsissubmittedtothejurisdictionoftheCourts and TribunalsoftheKingdomofSpainbytheregulationsapplicable in each case.
20. Complaints, communications, information and consultations
20.1. Foranycommunication, consultationorinformationthattheUsermayhaveabouttheApplicationortheServices, as well as toinformthe Company ofanyincidentorclaim, theUsermaycontactthe Company throughanyofthefollowingchannels:- by mail to Calle Velázquez 76, bajo izquierdo, 28001, Madrid, by e-mail tooperations@topii.com, orthroughthecontactformonthewebsitehttps://www.topii.es.
The Company willrespondtotheUserwithinfifteen (11) workingdaysfromthedaythe Company receivedthecommunicationunless, duetoexceptionalcircumstances, the Company cannotprovide a definitive response withinthisperiod. In this case, the Company maygive a provisional response. Itshallhave a periodofone (1) monthfromthedaythe Company receivedthecommunicationtoprovide a definitive response.
20.2 TheUseracceptsthatthecommunications and notificationssentbythe Company totheUsermay be shippedon a durable medium (understood as anyinstrumentthatallowstheUserto store theinformationforsome time appropriatetothecontentoftheinformation, and thatletsthereproductionofsuchinformationwithoutchanges) by e-mail, throughnotificationsfromtheApplication and bysending SMS tothecellphoneprovidedbytheUser.
20.3 Suchcommunications and noticesshall be deemedreceived and effective 24 hours after they are sentorpublished.
20.4 Foranyincidentrelatedtothird-partyapplicationswheretheTOPiiSpaceisincluded, notassociatedwiththeTOPiiSpaceortheServices, theUsershallcontacttheentityorentitiesindicated in theterms and conditionsgoverningthe use ofsuchthird-partyapplications and bytheprovisionsofsuchterms and conditions.
21. Language
21.1. TheseTerms and Conditionshavebeendrafted in Spanishonan original basis. Supposethe Company mayoffertranslationsoftheseTerms and Conditionsintootherlanguages. In that case, itisexpresslystatedthatsuchtranslations are providedforinformationpurposesonly and that, in case of a discrepancybetweentheSpanishversion and theversion in anyotherlanguage, theSpanishversionshallprevail.