Privacy Policy

Data Controller

FIDE PBC EUROPE S.L.

• CIF: B-87621710
• Address: Paseo de la Castellana 182 9º 28046 Madrid
• Email: info@topii.com

Personal Data Collected

At TOPii we collect and process the following types of personal data:

• Identification data: Name, surnames, ID/NIE, passport number, date of birth.
• Contact data: Email address, phone number, postal address.
• Identity verification data: Scanned identity document, verification selfie.
• Biometric data: Facial recognition for identity verification.
• Transaction data: Payment history, money transfers, cash withdrawals.
• Device data: IP address, device model, operating system.
• Geolocation data: Approximate location to find nearby stores.

Processing Purposes

We process your personal data for the following purposes:

• Registration and management of your user account in the TOPii application.
• Provision of payment, money transfer and cash withdrawal services.
• Enable the use of app functionalities, including chat and geolocation.
• Improvement of our services and development of new functionalities.
• Fraud prevention and compliance with legal obligations regarding anti-money laundering (AML) and know your customer (KYC).
• Risk analysis and security incident management.
• Analysis of app usage and personalization of user experience.

Legal Basis for Processing

The processing of your data is based on:

• Contract execution: We need your data to provide you with the services you have requested.
• Legitimate interest: To improve our services, prevent fraud and manage security.
• Compliance with legal obligations: Especially regarding the prevention of money laundering and terrorist financing.
• Consent: For sending commercial communications, whenever you have given your consent.

Data Recipients

Your personal data may be communicated to:

• TOPii/Fide group companies for the provision of services.
• Technology service providers (hosting, payment gateways, cloud services).
• Regulatory bodies and competent authorities in financial services.
• Public authorities when legally required.
• Courts and tribunals in case of litigation or judicial proceedings.

User Rights

As a user, you have the following rights over your personal data:

• Right of access: Know what personal data we have about you.
• Right of rectification: Correct inaccurate or incomplete data.
• Right of erasure: Request the deletion of your personal data.
• Right of restriction: Request that we restrict the processing of your data.
• Right of objection: Object to the processing of your data.
• Right of portability: Receive your data in a structured format and transfer them to another controller.

To exercise your rights, you can contact our Data Protection Officer (DPO) through the contact information found below.