Track a Transfer
Check the status of your money transfer in real time
Enter your transfer details
To track your transfer, we need the reference number and the sender's last name.
Where can I find my reference number?
- In the confirmation email you received when you sent the money
- In the transaction history of your TOPii app
- In the messaging section of the TOPii app
Need help?
If you're having trouble tracking your transfer, our support team is ready to help you.
Go to contact formFrequently Asked Questions
How long does it take to process a transfer?
Most transfers are processed within minutes. The exact time may vary depending on the destination country and selected delivery method.
What if I lost my reference number?
You can find your reference number in the confirmation email, in the app's history, or by contacting our customer service team.
Can I cancel a transfer?
Transfers can only be canceled if they haven't been collected by the recipient yet. Contact support immediately if you need to cancel a transfer.
Will the recipient receive a notification?
Yes, the recipient will receive a notification via SMS or email when the money is available for pickup or has been deposited into their account.